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We're dedicated to providing a positive travel experience for all customers. You can request special assistance when making or managing your reservation online or call us if you have special requests. A coordinator will contact you before your trip to make sure everything’s ready.
When you book or manage your trip online, choose 'Add special assistance' on the passenger details page. There you can:
To make accessibility arrangements, call us for help.
Wheelchair service is available if you need it:
We recommend that you request wheelchair assistance in advance, by selecting 'Add special assistance' when booking or managing your trip online.
You can also let a team member at the airport know on the day of travel that you need wheelchair assistance.
Let a gate agent or flight attendant know if you need help hearing important flight updates. Also, open captioning for safety videos is available.
If you don’t need assistance at the airport, we still ask that you let us know if you’re deaf or hard of hearing so that we can make sure you receive an in-flight safety briefing and any important flight updates.
If you need help checking in or getting to your gate, please tell a ticket counter agent. You can also request a courtesy wheelchair, arm assistance or directions when you book or at the airport. Also, braille safety cards are available on board your flight.
If you don’t need assistance at the airport, we still ask that you let us know if you’re blind or have low vision so that we can make sure you receive an in-flight safety briefing and any important flight updates.
We can help customers with cognitive and developmental disabilities get on and off the plane and get to a connecting flight.
When deciding whether your loved one should travel alone, consider:
Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant.
We’ll do our best to secure the most comfortable and usable seats based on your needs. Please choose seats when you book or call Reservations for help booking the best seat for your needs, especially if you:
Customers who need special assistance can ask to board early at the gate.
If a customer needs extra space outside a single seat to travel safely, another seat is required. We encourage customers to address all seating needs when booking.
Here are some tips to make your trip easier:
The Transportation Security Administration (TSA) site has more information on airport assistance.
If your trip includes 1 or more flights on a partner airline, we recommend visiting their website for more information about special assistance and contact information.
The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation is responsible for enforcing the ACAA, which applies to all flights to, from, or within the United States.
You can get a copy of Part 382 from the Department of Transportation by:
This Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.