Coronavirus travel updates

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Caring for you is our priority

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Peace of mind for your travel

The safety and well-being of our customers and team members remains our highest priority. We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.

Travel flexibility

To provide you with more flexibility and control we have waived change fees for certain dates of travel.

If you:

  • Bought your ticket before April 7, 2020, for travel through September 30, 2020, you can rebook without change fees. Includes all AAdvantage® award tickets.
  • Buy a new trip March 1 – May 31, 2020, for all future travel, you can also change it a later date without change fees.

Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.

You may owe any difference in ticket price.

Please contact your travel agent for help if you didn't book directly with us.

Your trip

Changing your trip

You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded

Travel restrictions and requirements

If you're flying within the U.S. This content can be expanded
If you're flying to the U.S. This content can be expanded

Your travel experience

If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.

At the airport

Curbside check-in / ticket counters

Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.

Check flight status

Checked pet service

Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.

Service and emotional support animals

Clubs and lounges

We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.

Changes at clubs and lounges

On our planes

Social distancing on board

Social distancing on board

To further provide for social distancing on board, we’re making updates to seat assignments and food and drink service through April 30, 2020.

We’ll resume full service once the current COVID-19 situation has stabilized.

Audio description – English

Image of main cabin seats

Seat assignments

We’re making more standard seats available on the seat map and restricting access to some seats, when possible, to give you more space.

When time and flight loads permit, gate agents may move your seat as needed to help create a more comfortable environment.*

*Not guaranteed, subject to weight and balance restrictions, through May 31, 2020.

Food and drinks

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

Flights under 2,200 miles / 4.5 hours This content can be expanded
Flights over 2,200 miles* / 4.5 hours This content can be expanded

Committed to your safety

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Image of cleaning on board the plane

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.

Here's what we're doing to make your journey with us safe:

At the airport This content can be expanded
On our planes This content can be expanded

American Airlines app

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Download the American app for free and you can check your flight status, gate information, seats and updates on what we’re doing to keep you safe. Maintain social distancing with your mobile boarding pass and go directly through security and then to your gate. Plus, you can use the interactive airport maps to find your way through the terminal or a snack to enjoy on your flight.

Donate, earn miles and impact lives

Red Cross logo

We’ve partnered with the American Red Cross to raise funds for their efforts on the frontlines of the COVID-19 outbreak.

Earn 10 miles for every dollar you donate through April 30, 2020. Any amount is appreciated, but miles will only be earned for gifts of $25 or more.

Donate today Opens another site in a new window that may not meet accessibility guidelines.

Updated at 7:00 p.m. (Central Time) on April 7, 2020