American customer service

How can we help?

Frequently asked questions

Where can I get a receipt?

Receipts and refunds

Can I request a refund?

Receipts and refunds

How do I check the status of my baggage claim?

Delayed bag search Opens another site in a new window that may not meet accessibility guidelines

I need help with the website, where can I get technical support?

Technical support

Where do I reset my account password?

Need a password?

Share with us

Email us

Contact American

Call us

Reservations and ticket changes

Come see us

Ticket sales centers

Products and programs

• Payment options
• AirPass Opens another site in a new window that may not meet accessibility guidelines
• Contact Business Extra^® Opens another site in a new window that may not meet accessibility guidelines
• Contact gift card support Opens another site in a new window that may not meet accessibility guidelines
• Contact Group & Meeting Travel

Flying on a partner airline?

Find helpful information if your trip includes 1 or more flights with our partner airlines.

• British Airways
• Finnair
• Iberia
• Japan Airlines
• Qatar Airways

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